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‘Paralysed by anxiety’: researchers speak about life in troubled ancient-DNA lab

Nature Web Focus - Fri, 08/23/2019 - 00:00

Nature, Published online: 23 August 2019; doi:10.1038/d41586-019-02540-5

Colleagues of Alan Cooper, who has been suspended as leader of the prestigious Australian Centre for Ancient DNA, describe a toxic work environment.

Can Fed chief dig himself out of a (Jackson) Hole?

BBC News - Business - Thu, 08/22/2019 - 22:39
Jerome Powell, Donald Trump's least favourite banker, is the star turn at the annual event in Wyoming.

Govt offers resolution for pre-GST disputes with tax authorities

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 22:25
There will also be an amnesty scheme. Under this, the assessee will have to voluntarily disclose the due taxes

E-commerce giant Amazon buys 49% stake in Kishore Biyani's Future Coupons

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 21:56
Through this transaction, Amazon has managed to acquire around a 3.6 per cent stake in the Future group

J&J pays Rs 25 lakh each to three victims in UP for faulty hip implants

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 21:25
Pharmaceutical Major Johnson & Johnson said it has paid Rs 25 lakh each to three victims of its faulty acetabular surface replacement (ASR) hip implants in Uttar Pradesh. According to Uttar Pradesh Drug Licensing and Control officer A K Jain, the company has given compensation to three patients who had undergone revision surgeries for the faulty implants made by the company. The Delhi High Court had in May directed Johnson and Johnson to make an interim payment of Rs 25 lakh each to the 67 patients who have undergone revision surgeries. Jain said the Uttar Pradesh Drug Licensing and Control Authority was promptly following such complaints.

Domestic air passenger traffic growth hits a five-year low: DGCA report

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 21:14
Air traffic grew in single digits for first time in four years in January

Airtel Africa's mobile money, data growth to double by 2024: Experts

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 19:12
The operator continues to invest in the 4G network, having added nearly 1,500 sites

Brexit: Northern Ireland farmers warn of no deal risks

BBC News - Business - Thu, 08/22/2019 - 18:57
Some food producers say a no-deal Brexit could put them out of business within three days.

India's fiscal environment never been better in 300 years: Narayana Murthy

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:45
Murthy said patriotism implies working for the country, putting its interests ahead of one's personal interests

Chhattisgarh auto sales surge, backed by rural growth amid slowdown

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:44
A slump in sales across the country has plunged the sector into a severe crisis

Kia Motors sees Hyundai as a competitor, launches Seltos in India

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:31
The company claims it has received bookings of over 32,000 units in a month's time

DLF stock crashes 16% after Supreme Court issues non-disclosure notice

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:30
Realty major DLF continues to face trouble on litigation involving alleged improper acquisition of land in Gurugram (Gurgaon)

Royal Mail union to ballot 100,000 workers on strike action

BBC News - Business - Thu, 08/22/2019 - 18:16
Management are not abiding by an agreement on pensions and pay, says a union.

Anil Agarwal's Twin Star Tech not to bid for RCom assets: Report

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:15
"Twin Star Technologies will not bid for RCom assets. The company is likely to make a formal announcement in the regard shortly," the source said

Most of the slowdown is automobile industry's own making: Rajiv Bajaj

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:14
Bajaj, however, acknowledged that it is a difficult time for the sector and said that the government should not make it worse by raising registration fees

Amazon India launches Amazon Fresh store on its platforms, plans expansion

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 18:05
In US, too, Fresh is a service which Amazon has been steadily expanding to different cities over the past few months

Logging out of #logout campaign, getting back to work: Zomato founder

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 17:57
Rahul Singh is the president of NRAI, which has led the charge against Zomato's deep discounting membership-based scheme Zomato Gold

Nayara Energy signs $750-million contract with BP and Trafigura

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 17:37
The refinery has annual crude oil throughput of 20 million tonnes, importing it from various regions

Fuel supply to Air India stopped at six airports due to non-payment

Admiral Quixote's Roundtable - Thu, 08/22/2019 - 16:45
The airports where the fuel supply was stopped by the state-owned OMCs at around 4 pm are Cochin, Visakhapatnam, Mohali, Ranchi, Pune and Mohali

How to keep your customers happy

The Economist - Thu, 08/22/2019 - 16:44

A HAPPY CUSTOMER is a repeat customer, or so the saying goes. But how can a business keep clients satisfied? The answer, according to a recent study, is to treat employees well. Glassdoor, a website which let workers assess employers, looked back over the records of 293 companies across 13 industries between 2008 and 2018. It then studied the link between employee satisfaction, based on its own ratings, and the American Customer Satisfaction Index, a benchmark gauge of shoppers’ sentiment.

A one-point improvement in Glassdoor’s rating (on a five-point scale) translated into a statistically significant 1.3-point increase in customer satisfaction (rated from zero to 100). As might be expected, the link was strongest in industries where workers have the most direct contact with customers, such as retail, restaurants and tourism. In such trades, a one-point gain in employee satisfaction rating raised that of customers by 3.2 points (see charts). Companies with high scores for both employee and customer satisfaction include Southwest Airlines, Trader Joe’s, a grocer, and Hilton Hotels. The link is less strong among manufacturing and energy firms.

More pertinent to bosses, Glassdoor also cites a study showing that higher customer satisfaction leads to higher market value. So here is a tip for chief executives: be nice to the...

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